Frequently Asked Questions

Where is Cumberland Climate Control Storage?
Cumberland Climate Control Storage is located at 3977 East Cumberland Road, Bluefield, WV 24701.

Why is my access code not working?
Our access control system only works from when the lease begins (if your move in is on the 5th, and want in on the 3rd, your code will not work). Also, if there is a overdue balance on the account, the software will automatically lock the tenant out. You can pay your balance online or contact us if you need assistance.

When can I access my unit?
7 days a week, 365 days a year from 7 am to 10 pm
Am I required to store long-term?
We provide flexible month-to-month lease options. Store with us short or long-term.
How do I pay my storage bill?
Pay your storage bill online using a debit or credit card. You can also speak to your facility manager about autopay.
What documentation do I need to rent a unit?
A valid form of government-issued ID such as driver’s license, passport, or state ID.
What items am I not allowed to store?
Perishables, plants, animals, stolen or illegal goods, flammable or hazardous items, combustible items, or liquids.